Tola  /  Industries  /  Solicitors
For Irish solicitors

Every enquiry answered.
Every instruction captured.
Even at 9 on a Sunday night.

An AI intake system built specifically for Irish law firms. Answers calls 24/7, runs your screening questions, performs conflict checks against your case management system, and books consultations directly into the relevant solicitor's diary.

Book a 30-minute consult → Hear a sample call
The cost of voicemail

What a typical 4-solicitor Irish firm loses each month to missed calls.

Industry data: 67% of clients pick the firm that answers first. 74% of voicemails go unreturned. Firms responding within 5 minutes convert 4× higher than those taking an hour.

Calls missed per week (after-hours + busy) ~32
Of those, qualified prospects ~18
Avg. instruction value €2,400
Estimated revenue lost / month €19,200
Before & after

What changes the day we go live.

Without Tola

  • Calls go to voicemail when reception is busy or the office is closed. Most callers don't leave a message.
  • New enquiries wait until Monday morning to be triaged. By then, the prospect has phoned three other firms.
  • Solicitors are interrupted mid-drafting to take cold callers, conflict-of-interest queries, or admin questions.
  • Initial intake forms are inconsistent — sometimes done by reception, sometimes by the solicitor, often missing fields.
  • No system view of what's happening at the front desk. You don't know how many leads you're losing.

With Tola

  • Every call is answered within one ring, 24/7, with a warm and professional Irish voice tuned to your firm.
  • Qualified enquiries get an immediate intake, structured case summary, and consultation booked while interest is hot.
  • Your solicitors only get interrupted for the calls that genuinely need them — flagged in real time.
  • Every intake captures the same fields, runs a conflict check, and lands in your case management system clean.
  • Weekly reporting: calls answered, conversion rate, average response time, revenue captured. Nothing hidden.
The system

Four components. Built for Irish legal practice.

Each piece ships configured to your practice areas, your screening criteria, and your case management system — whether that's Clio, Keyhouse, OSG, or LawHub.

01 — VOICE INTAKE

The receptionist that never has a bad day

An AI voice agent trained on your firm. Answers every inbound call, conducts a structured intake, runs a conflict check, and either books a consultation or flags an urgent case for live transfer.

  • Configurable per practice area (PI, family, conveyancing, probate, commercial)
  • Irish-accented voice, configurable name and tone
  • Handles existing client calls and routes to the matter solicitor
  • 24/7 / 365 — including weekends and bank holidays
02 — CONFLICT & SCREENING

Conflict checks before the call ends

While the caller is still on the line, the system queries your existing client and matter database to flag conflicts, duplicate enquiries, and previously declined matters — so consultations don't get booked that shouldn't be.

  • Integrates with your case management system
  • Flags conflicts, fee disputes, and referral patterns
  • Rejects matters outside your practice area cleanly
  • Audit trail for every screening decision
03 — FOLLOW-UP SEQUENCES

Every warm lead, worked until they convert

Web form, missed call, voicemail, partial intake — every prospect enters a structured follow-up: SMS, email, and outbound call. Persistent without being pushy. Stops the moment the matter is engaged or the prospect opts out.

  • Multi-channel: SMS, email, outbound voice
  • Practice-area specific copy, reviewed by your team
  • Automated calendar invites with consult prep notes
  • GDPR-compliant data handling, Irish-hosted where required
04 — REPORTING & TUNING

You see everything the system sees

A weekly dashboard and a monthly call where we walk through performance, listen to edge-case calls together, and refine the script. Your system gets sharper every month it runs.

  • Calls answered, qualified, converted, lost
  • Average response time and consultation booking rate
  • Revenue attribution per intake source
  • Monthly tuning call with your case manager
A real call

What your callers actually experience.

Sample transcript from a personal injury intake, automatically structured and lodged in the firm's case management system within 90 seconds.

The caller doesn't know they're speaking to an AI. By the end of the call:

  • → A new matter is created in your case management system
  • → A consultation is booked with the right solicitor
  • → The caller has received an SMS confirmation
  • → A prep brief is in the solicitor's inbox
  • → A conflict check has been logged
Inbound · Saturday 21:14 · Personal injury
Tola · "Aoife"

Good evening, you've reached Murphy & Co. Solicitors. This is Aoife — how can I help?

Caller

Hi, yeah, I was in a car accident last Thursday. Someone's after telling me I should call a solicitor.

Tola · "Aoife"

Sorry to hear that — I hope you're alright. I can take a few details and get one of our personal injury team to ring you Monday morning. Is that okay?

Caller

Yeah grand.

Tola · "Aoife"

Lovely. Could I take your full name and a number to reach you on?

Caller

It's Sean Doyle, 087-555-0142.

Tola · "Aoife"

Thanks Sean. And whereabouts did the accident happen — and was it reported to the Gardaí?

— continues for 4 more questions, then books consultation —
Engagement

Two ways to get started.

Both include build, integration with your case management system, and 30 days of close monitoring.

Pilot
€500/month
Everything included. Cancel anytime.
One-time setup: €2,500

After-hours intake only. Designed to prove the model in 30 days, on the calls you're already losing.

  • Voice intake outside business hours
  • Standard practice-area scripts
  • SMS confirmation to caller
  • Email summary to your team
  • 30-day performance review
Start a pilot
Operations
€1,000/month
Everything included. Cancel anytime.
One-time setup: €4,500

Full intake system including business hours overflow, conflict checks, and follow-up sequences.

  • 24/7 voice intake — every call answered
  • Conflict check against your CMS
  • Multi-channel follow-up (SMS, email, outbound)
  • Calendar booking direct to solicitor diaries
  • Monthly tuning call & reporting
Book consult →
Common questions

Things Irish solicitors ask us first.

Will my callers know it's an AI?

Most won't. The voices are indistinguishable from a human receptionist for routine intake. We disclose AI status if a caller asks directly — never by deception. You can also configure the agent to introduce itself as a virtual assistant if your firm prefers full transparency.

How does this work with the Law Society's professional rules?

The system handles intake, not advice. It captures information and books consultations — exactly what a non-solicitor receptionist does today. We've built in safeguards around solicitor-client privilege, conflict checks, and data handling that meet (and in most cases exceed) what a manual front desk would do.

Is this GDPR-compliant? Where is the data stored?

Yes. By default, all caller data is processed and stored in EU regions. We sign a data processing agreement with you, the recordings are retained per your firm's policy, and the system is configured around the GDPR principles of minimisation and purpose limitation. We're happy to walk your DPO through the architecture before you sign anything.

Can it integrate with our case management system?

If you use Clio, Keyhouse, OSG, LawHub, LEAP, or any system with an API, yes — that's standard. If you're on something custom or older, we'll scope the integration during week one of the build.

What if it gets a call wrong?

Every call is recorded and transcribed. In month one, we listen to a sample of every call type and tune the system. From month two, edge cases get flagged for review. The agent is built to escalate to a human when it's uncertain — it would rather get a senior solicitor on the phone than guess.

Can we keep our existing receptionist?

Absolutely — and most firms do. The AI handles after-hours, overflow, and routine intake. Your receptionist handles the human moments that benefit from a human. Used together, your receptionist becomes more valuable, not less.

30 minutes. Honest answers.

We'll show you the system live, walk you through how it would work for your practice, and tell you straight whether it'll pay for itself — or won't.

Book a consult →